Patricia -1282602 Posted January 19, 2023 Share Posted January 19, 2023 Hi, Just ordered The Beatles Singles from Liverpool train set. Found out only to carriages in pack yet it's shown having a full livery. I found this misleading & disappointing..Moderator Edit : Title amended to better enable forum search function Link to comment Share on other sites More sharing options...
What About The Bee Posted January 19, 2023 Share Posted January 19, 2023 Hello PatriciaHornby does not monitor these pages. The moderators of this forum are not Hornby employees nor are they Hornby representatives.I hear every word. You examined an offering for an item and thought that an image in the offering was representative of the item. That is, you thought you were getting more product, because Hornby showed you a picture with that "more". You will get no satisfaction here. You may contact customer service atcustomerservices.uk@hornby.comThe head of marketing is Mr. Simon Kohler. He does reply to emailsSimon.Kohler@hornby.comBee Link to comment Share on other sites More sharing options...
37lover Posted January 19, 2023 Share Posted January 19, 2023 Welcome to the forum Patricia,I had to read your post a few times to try and understand your complaint, unlike WATB.I think you are saying there are only two carriages in the pack but I am not sure what you mean by "full livery". If you are talking about the set R30258 (this is currently only available Pre-order) then this website clearly shows and lists three carriages/wagons. Why do you think there are only two, not three? Link to comment Share on other sites More sharing options...
Going Spare Posted January 19, 2023 Share Posted January 19, 2023 I think the reference is to Train Pack R3954 which includes a class 73 and 2 GUVs. Link to comment Share on other sites More sharing options...
RDS Posted January 19, 2023 Share Posted January 19, 2023 @Patricia, welcome to the ForumModerator Note:It is in your own interest to have a unique user name. Could you please select ‘My Account’ towards the top right hand corner of your screen, then Community and choose a nickname in the ‘My Profile' tab, rather than your First name that has been automatically allocated by the system. We had hoped a Forum change was coming to prevent this automatic allocation but a manual change is required at the moment and there will be more than one member with your name. This request together with some other information for new posters is contained in a thread at the top of the General Discussion section called ‘Information for new members registering for the Forum’More details here Link to comment Share on other sites More sharing options...
Aussie Fred Posted January 19, 2023 Share Posted January 19, 2023 Hi Patricia,I just got that pack and it indeed is only a loco and 2 carriages. You may have been confused by the pictures which show the pack from both sides. It may look like there are 2 locos and 4 carriages, but the description at the bottom of the page clearly states it is 1 loco and 2 carriages. Mine is staying in the box for the time being. Link to comment Share on other sites More sharing options...
sxbiker Posted January 19, 2023 Share Posted January 19, 2023 Must admit I too thought there were 4 coaches in the set. Each side of the coaches are different. However reading the description it is quite clear that it is one loco and 2 coaches. Link to comment Share on other sites More sharing options...
37lover Posted January 20, 2023 Share Posted January 20, 2023 GS; thanks for advising it is R3954, situation is clearer although as others have said the description does indeed state only two wagons/coaches/carriages. Link to comment Share on other sites More sharing options...
What About The Bee Posted January 21, 2023 Share Posted January 21, 2023 @37LoverHi there 👋 I sometimes go back over my posts to look for spelling errors and grammatical errors. I am fussed about the details, so when I note a misspelled word, I simply edit the post without notice. This enhances the reader's experience, since they focus on flow of, not the mechanics of, a sentence.Occasionally, factual errors creep in, so I may edit the response, but I will note the edit for the readers. I like to own my mistakes. They are mine, afterall.Perhaps you may have noticed an error?Bee Link to comment Share on other sites More sharing options...
37lover Posted January 22, 2023 Share Posted January 22, 2023 WATB,I haven't a clue why you have addressed me with the above comment. Link to comment Share on other sites More sharing options...
What About The Bee Posted January 22, 2023 Share Posted January 22, 2023 37Lover said to Patricia: "I had to read your post a few times to try and understand your complaint, unlike WATB."Why did you feel it necessary to add that personal attack? I should really like to hear your rationale 37Lover. I did take the time to understand Patricia's complaint and provided appropriate, calm and rational advice. Link to comment Share on other sites More sharing options...
37lover Posted January 22, 2023 Share Posted January 22, 2023 WATB,Woah! There was no personal attack, quite the opposite, you have taken my comment completely the wrong way. Sorry for any perceived ambiguity. The "unlike WATB" was referring only to me not understanding Patrica's post.I was complimenting you on being able to understand Patrica's grievance and I couldn't. You will see my comment was based on wrongly assuming we were discussing set R30528. Link to comment Share on other sites More sharing options...
What About The Bee Posted January 22, 2023 Share Posted January 22, 2023 Hello 37Lover I will attribute this misunderstanding to the great aluminum/aluminium debate. I took umbrage when you meant it the other way around. A "British-ism" which went right over my head.I will say that I constructed over a dozen messages in response, but held off because none of those messages were polite, in even the slightest degree.Thank you for settling this like a gentleman. It is appreciated Bee Link to comment Share on other sites More sharing options...
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