Yelrow Posted November 24, 2023 Share Posted November 24, 2023 Hi, so thought as going through lack of interest, would re kindle by buying 6000 and trying it with my phone. No problem with iPad, despite it being very new, but My phone is too modern for app. Phone is A225. Solution ?, can app be updated . Thanks. Link to comment Share on other sites More sharing options...
96RAF Posted November 24, 2023 Share Posted November 24, 2023 What version Android is that John as our lot only have v13 and it may be v14 giving trouble.Phone settings, scroll down to about phone, then check software information. Link to comment Share on other sites More sharing options...
Yelrow Posted November 24, 2023 Author Share Posted November 24, 2023 Hi, Rob, Android version 13. One UI core version 5.1. Bearing this in mind, do we have a solution., fingers crossed. John Link to comment Share on other sites More sharing options...
96RAF Posted November 24, 2023 Share Posted November 24, 2023 I have v13 on an A21 and an A13 and it works fine. There is an update in the works for v14 but should not be necessary for v13 phones. Link to comment Share on other sites More sharing options...
SteveM6 Posted November 24, 2023 Share Posted November 24, 2023 John, android v13 has been tested successfully with HM6K - just check that all permissions on the phone are set to ‘on’. This was an issue with HM7K (May be the same with HM6K?) and android doesn’t prompt you to enable permissions.Go to permissions via settings - privacy and enable everything. It may work. Link to comment Share on other sites More sharing options...
96RAF Posted November 25, 2023 Share Posted November 25, 2023 Hornby confirms both HM6K and 7K apps have been tested and work on an A22 at Android v13. Link to comment Share on other sites More sharing options...
Yelrow Posted November 25, 2023 Author Share Posted November 25, 2023 merci beaucoup, j essai. Steve, hi, my phone is a mystery to both Heather and i. Whenever it rings, we run for cover. It is enormous learning curve for me, hence idea of HM6K. Thought this might help. Will look at Permissions, with trepidation, and report back. Thank you both for your sage advice. Link to comment Share on other sites More sharing options...
Yelrow Posted November 25, 2023 Author Share Posted November 25, 2023 still same message, this app isnt available for your device because it was made for an older version of Android. Can you give me a download link. thanks Link to comment Share on other sites More sharing options...
96RAF Posted November 25, 2023 Share Posted November 25, 2023 Go to Play Store on the phone, …search for Hornby …and pick this app to install. Link to comment Share on other sites More sharing options...
Yelrow Posted November 25, 2023 Author Share Posted November 25, 2023 It’s not there. The only one is HM/DCC. Not happy. Sorry to be a pain. Link to comment Share on other sites More sharing options...
96RAF Posted November 25, 2023 Share Posted November 25, 2023 Try this link JohnHM | DC – Apps on Google Play Link to comment Share on other sites More sharing options...
P-Henny Posted November 25, 2023 Share Posted November 25, 2023 It’s not there. The only one is HM/DCC. Not happy. Sorry to be a pain. Scroll down the page, even going to page 2 if required. The HM | DC APP does not always show directly under the DCC one as per 96RAFs image. It should be there somewhere in the search results. Link to comment Share on other sites More sharing options...
Yelrow Posted November 25, 2023 Author Share Posted November 25, 2023 PH, hi, thanks, tried that, but app still not there., Link to comment Share on other sites More sharing options...
Yelrow Posted November 25, 2023 Author Share Posted November 25, 2023 my son tried, and app came straight up. he thinks may be permissions prob on phone. Link to comment Share on other sites More sharing options...
P-Henny Posted November 25, 2023 Share Posted November 25, 2023 PH, hi, thanks, tried that, but app still not there. How strange. It appears for me, even when using different search terms i.e searching "Hornby" or "HM | DC". Link to comment Share on other sites More sharing options...
Yelrow Posted November 25, 2023 Author Share Posted November 25, 2023 My sons wife has flip 4. it does Not appear on hers either. Very frustrating. My son, who is a wizard with his phone , has made every conceivable adjustment to mine, but it still, does not appear. He is ringing Samsung. Link to comment Share on other sites More sharing options...
96RAF Posted November 25, 2023 Share Posted November 25, 2023 Did you try that link I posted on the previous page John Link to comment Share on other sites More sharing options...
Yelrow Posted November 25, 2023 Author Share Posted November 25, 2023 Rob, yup, works fine on my sons phone, but on mine, and that of his wife, the only app that appears on your link is DCC. My son, looked on the net, and tried several other things, but to no avail. He thinks is a Samsung problem. Link to comment Share on other sites More sharing options...
Fishmanoz Posted November 27, 2023 Share Posted November 27, 2023 John, wait until tomorrow morning and, immediately after adding the lait to the cafe au lait and before drinking, add the phone too. This will solve the app problem, and the ringing problem, in one go. And on no account try RM HH on it. We’ll run out of column kms trying to get that one working for you.And as not into Android, I’m no help with your actual problem. Link to comment Share on other sites More sharing options...
Yelrow Posted November 28, 2023 Author Share Posted November 28, 2023 fishy, can always rely on you for help. hornby assure me my phone is acceptable. Samsung, who apparently know a thing or two about phones, tell me its cos the app is too old for modern phones. My son, who has the very latest model, downloaded it, without problems. Curious. Serves me right for attempting to be adventurous. Link to comment Share on other sites More sharing options...
96RAF Posted November 28, 2023 Share Posted November 28, 2023 So your son’s more modern phone can install it but your s;ightly less modern can’t because the app is too old - tad of an oxymoron. Que ce que le mot de Francais pour oxymoron. Link to comment Share on other sites More sharing options...
Yelrow Posted November 28, 2023 Author Share Posted November 28, 2023 Oxymore,, monsieur, est le mot Francais. Are you impressed. Yup, silly ain’t it, particularly when Daughter in Law, on her folding phone, also cannot load. Link to comment Share on other sites More sharing options...
Ande P Posted November 28, 2023 Share Posted November 28, 2023 FYI. I reported this issue over a month ago. Hornby said they reported to the development team, today they came back saying issue is fixed... And to check the store. Now the app isn't even in the store unless you use that link above. Anyway, still same error, so then Chris at Hornby asked my version again, and again have been told it's being sent to the development team. Bit worrying that they let themselves down by not testing properly on the recent versions. If it helps, I'm on an OPpO android v13 Link to comment Share on other sites More sharing options...
Yelrow Posted November 28, 2023 Author Share Posted November 28, 2023 Ande P, Hi, thank you very much. Very useful information. Forum working as it should . No doubt there will be others in same boat.your post explains current position. Link to comment Share on other sites More sharing options...
Yelrow Posted December 1, 2023 Author Share Posted December 1, 2023 AndeP, and RAF, hi, just an update. Still unable to download. Have either of you, any feedback/ update from Hornby. My sister in law, still also, unable to download . thank you. Link to comment Share on other sites More sharing options...
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