ColinB Posted August 23 Share Posted August 23 I am having issues trying to get their site. I have tried various different links but every time it fails. Anyone else having the same issues? Link to comment Share on other sites More sharing options...
Deem Posted August 23 Share Posted August 23 Just tried now and use this link, https://www.newmodellersshop.co.uk/ All seem to be working fine. Maybe your Internet was having problems, I.E broadband? Link to comment Share on other sites More sharing options...
ColinB Posted August 23 Author Share Posted August 23 That is weird, I have tried it on my phone and desktop and it doesn't work for me. Link to comment Share on other sites More sharing options...
Going Spare Posted August 23 Share Posted August 23 No problem for me on laptop (W11). Link to comment Share on other sites More sharing options...
Brew Man Posted August 23 Share Posted August 23 All good here using Deem's link. Link to comment Share on other sites More sharing options...
ColinB Posted August 23 Author Share Posted August 23 (edited) I used old tech and phoned them up, it appears they changed their website to make it more secure and that is what is causing the issues. Fortunately the guy at New Modellers had had the same issue. If I use the phone with wireless off it works. Edited August 23 by ColinB Link to comment Share on other sites More sharing options...
Brew Man Posted August 23 Share Posted August 23 (edited) Sounds like it could be your router's firewall, or their router's firewall. Edited August 23 by Brew Man Link to comment Share on other sites More sharing options...
ColinB Posted August 23 Author Share Posted August 23 28 minutes ago, Brew Man said: Sounds like it could be your router's firewall, or their router's firewall. The guy said it was probably theirs, he couldn't get in when they first implemented it. Link to comment Share on other sites More sharing options...
Deem Posted August 23 Share Posted August 23 I am out for and using local centre WiFi, it seems to be working fine on my phone. Just an update Link to comment Share on other sites More sharing options...
96RAF Posted August 23 Share Posted August 23 No problem using either the forum or the shop just now. Link to comment Share on other sites More sharing options...
Fishmanoz Posted August 24 Share Posted August 24 Mods, could you please change the title to “Unable to Reach New Modellers Shop Website”. Link to comment Share on other sites More sharing options...
What About The Bee Posted August 24 Share Posted August 24 Please make the title more appropriate: "Why can't I reach the New Modeler's Shop website, when everyone else can?" Link to comment Share on other sites More sharing options...
ColinB Posted August 24 Author Share Posted August 24 24 minutes ago, What About The Bee said: Please make the title more appropriate: "Why can't I reach the New Modeler's Shop website, when everyone else can?" Because it is the way your server connects to it. Hopefully it will be fixed soon. If you want to get to it, in my case it was switch off the wireless on my phone and get it to use the phone data to find it. Thank you though for proving it wasn't only me, I thought I was going mad. It seems to depend how the server logs into their site. Link to comment Share on other sites More sharing options...
96RAF Posted August 24 Share Posted August 24 I say again - No problem getting onto their forum or shop sites. Link to comment Share on other sites More sharing options...
What About The Bee Posted August 24 Share Posted August 24 Hi Colin The issue sounds like a cache problem. 2 hours ago, ColinB said: ... in my case it was switch off the wireless on my phone and get it to use the phone data to find it... So this eliminates the phone, and implicates upstream devices. The phone can display the webpage. It just depends upon which channel the phone gets that page. Try power cycling all the upstream devices to clear any cache they may have. Routers, modems, etc. Bee Link to comment Share on other sites More sharing options...
ColinB Posted August 25 Author Share Posted August 25 11 hours ago, What About The Bee said: Hi Colin The issue sounds like a cache problem. So this eliminates the phone, and implicates upstream devices. The phone can display the webpage. It just depends upon which channel the phone gets that page. Try power cycling all the upstream devices to clear any cache they may have. Routers, modems, etc. Bee I tried it on 3 different devices and as I said the guy on New Modellers said that he had noticed it as well. He said they had increased the security on the Firewall, which probably explains it. Link to comment Share on other sites More sharing options...
Deem Posted August 25 Share Posted August 25 7 hours ago, ColinB said: I tried it on 3 different devices and as I said the guy on New Modellers said that he had noticed it as well. He said they had increased the security on the Firewall, which probably explains it. I use Mozilla Firefox on all my devices and update them regularly as well, could it be, you are using older version browser which ever one you are using. Only issue I have when using Mozilla that I cannot open pages for Ringo website which manages our Local council parking permits, for that I have to use either Safari or Edge or Chrome. Everything else works fine on Mozilla. Link to comment Share on other sites More sharing options...
ColinB Posted August 25 Author Share Posted August 25 6 minutes ago, Deem said: I use Mozilla Firefox on all my devices and update them regularly as well, could it be, you are using older version browser which ever one you are using. Only issue I have when using Mozilla that I cannot open pages for Ringo website which manages our Local council parking permits, for that I have to use either Safari or Edge or Chrome. Everything else works fine on Mozilla. I hate to say this but it is an issue with my BT server. I think I have mentioned it twice that New Modellers suspect it is an issue with their end. If I switch off the wireless on my phone and connect to the website using the phone data it works perfectly, switch the Wi Fi back on and it doesn't. Link to comment Share on other sites More sharing options...
96RAF Posted August 25 Share Posted August 25 4 hours ago, ColinB said: I hate to say this but it is an issue with my BT server. I think I have mentioned it twice that New Modellers suspect it is an issue with their end. If I switch off the wireless on my phone and connect to the website using the phone data it works perfectly, switch the Wi Fi back on and it doesn't. I am using a BT (EE) router and not having the problems you see. Link to comment Share on other sites More sharing options...
ColinB Posted August 25 Author Share Posted August 25 1 hour ago, 96RAF said: I am using a BT (EE) router and not having the problems you see. Well then you are lucky, as I say I have tried it on my laptop, phone, desktop and pad. They all run different operating systems and different flavours of Chrome. It works on my phone if I disable the wireless and use the data facility on the phone, so it is not Chrome. As I said I phoned up New Modellers and they explained what the issue was, end of story. If I am really desperate I can use my phone but at the moment I am using other sources for my spare parts. Link to comment Share on other sites More sharing options...
ColinB Posted August 28 Author Share Posted August 28 So today I mailed New Modellers with a screen shot of my web error and the Windows diagnostic highlighting that as far as Windows is concerned my system is not at fault. I have just tried it and it now works. Link to comment Share on other sites More sharing options...
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