RB51 Posted September 10, 2014 Share Posted September 10, 2014 I thought I would add a few lines on this topic in case anyone else gets the same response as I did from the RM software when upgrading to the Pro Pack. When your code arrives you will probably need to "copy" it (Cntrl C) as it's quite long. When you open RM, if it happens for you as it did for me, you will get a prompt for the code - by all means try entering it here but if you get an error message "Unable to enter resource. Cannot connect (12029)" let RM go into standard version (note there may be no internet icon top right) and there may be another message about being unable to connect with the orders / licensing gateway - come out of the software. When you go in next time ignore the pop-up asking for the code (click the "x") and let RM open in standard mode (you will note now that the inteernet icon is "lit"). Go to settings and then the Loco ID tab. At the bottom there you will see another field to enter the code. Enter it here (Ctrl V - if it's still on your clipboard) and click the little "accept" key. That worked for me. Now off to play. R- Link to comment Share on other sites More sharing options...
RB51 Posted September 10, 2014 Author Share Posted September 10, 2014 Hornby - if you see this and it's in the wrong place please feel free to move it. Also disregard my "assistance needed" e-maili via RM about an hour ago. R- Link to comment Share on other sites More sharing options...
Montywb Posted September 10, 2014 Share Posted September 10, 2014 I had to do that as well. Thanks for the tip Roger. Link to comment Share on other sites More sharing options...
RDS Posted September 10, 2014 Share Posted September 10, 2014 and me. Thanks Roger. Link to comment Share on other sites More sharing options...
HornbyRailMasterSupport Posted September 10, 2014 Share Posted September 10, 2014 A few users have reported this to us and we are looking into it. In the mean time, if you do experience problems registering the Pro-Pack Unlock Code in the opening box of RailMaster, just enter it into the Settings window under the Loco Detection tab and press the key button. Link to comment Share on other sites More sharing options...
St1ngr4y Posted September 10, 2014 Share Posted September 10, 2014 @RDS@RogerBMay I ask, are you all getting exactly the same message - Cannot connect (12029)I'm getting a different one - Name not resolved (12007), and going in through the Loco Detedtion tab in the system settings doesn't work either.Earlier today I had all sorts of problems buying the update key, but eventually managed it by turning off my McAfee firewall. HRMS have told me I may need to do the same to activate the upgrade key, but even that didn't work. I am waiting for a further email reply from them.Do any of you use McAfee Internet Security?Ray Link to comment Share on other sites More sharing options...
RB51 Posted September 10, 2014 Author Share Posted September 10, 2014 Not on this laptop - too stringent! I just have Malwarebytes and Avast. I have found no need to adjust any settings to let programs through and both of them found spyware today - so I know they work. R- Link to comment Share on other sites More sharing options...
RDS Posted September 10, 2014 Share Posted September 10, 2014 RayI also got 12007 and the 'tip' did not work the first time, so I tried again and it worked. Link to comment Share on other sites More sharing options...
RB51 Posted September 10, 2014 Author Share Posted September 10, 2014 I had the same thing - but later realised that when I copied it I had dragged the highlight too far and inadvertantly put a space in front of the code. It didn't like that. R- Link to comment Share on other sites More sharing options...
Montywb Posted September 10, 2014 Share Posted September 10, 2014 I use Microsoft Security Essentials. It's free. Link to comment Share on other sites More sharing options...
iamthedoctornotwho Posted September 10, 2014 Share Posted September 10, 2014 I'm afraid I also had the same problem. Did what you said (and now support have said) but just get a "Please wait..." box which just sits there, I suspect forever if I let it. By the way I use McAfee and find that Adding Railmaster as an exception doesn't work. I need to disable real time scanning and my firewall during any railmaster internet communications - weird that I don't have the problem with any of the hundreds of other programs I run. Somehow the evidence would point away from it being the antivirus software's fault Link to comment Share on other sites More sharing options...
Augustus Caesar Posted September 10, 2014 Share Posted September 10, 2014 Two very good programs guys but I would add Spybot to the list... reason? Malwarebytes takes care of malware usually, Spybot does spyware and Avast is the AV product. All free. When you download and update Spybot ALWAYS immunize the system afterward before doing a scan. Each program has its own version of heuristic detection and each prgram will catch different things on your system.If MWB or AVast doesn't get stuff then Spybot will and vice versa etc. You will be secure for a long time with these with regular scans.Microsoft Security Essentials is too basic. Replace it with the above three programs or leave as is and add these to the list. It doesn't interfere with other programs like the paid for AV versions do. I offer these to all my clients and firewalls don't get in the way because you would use the Windows one anyway which is less problematic.Paid for AV programs like McAfee and Norton are a waste of space and bog your system down far too much. Link to comment Share on other sites More sharing options...
Augustus Caesar Posted September 10, 2014 Share Posted September 10, 2014 Just picked this post up and the AV program you are using IS the offending product. By adding exceptions to its firewall and you thinking that should be enough to allow the program access to the net is oddly not enough. You will have nightmares trying to sort it out and each new version of its software, like Norton, changes the goalposts so when I had it on my system a few years ago to test I soon got rid. It's a reasonable program but bogs everything down and slows your system down too.Try uninstalling and downloading the programs I list above and see the difference. If you still cannot get access to the net, which is unlikely, after adding these then Windows Firewall needs an exception added... which will work first time.The problem you have is that when these programs run you are running your PC with real time protection and the ports for the net are scanned continuously for any information going out and coming in. Anything it does not recognise is classed as suspicious and blocked. The reason you cannot get the firewall exception to work is that the real time protection is still scanning and therefore blocking your vital connection for RM as this program is not known by McAfee or any other AV product to let it safely connect. Link to comment Share on other sites More sharing options...
AncientMariner Posted September 10, 2014 Share Posted September 10, 2014 Worked for me too - what flash of inspiration lead you to discover this? Anyway, thanks Link to comment Share on other sites More sharing options...
iamthedoctornotwho Posted September 10, 2014 Share Posted September 10, 2014 Aha. Third time lucky. It has now worked (with McAfee temporarily disabled as I previously reported). Thank you Roger B Link to comment Share on other sites More sharing options...
AndrewBiro Posted September 10, 2014 Share Posted September 10, 2014 I also had the 12029 problem - got a very quick reply from Hornby telling me what to do - so all is well now. But after all the difficulties originally registering RailMaster why do they kepp having these issues.....?Andrew Link to comment Share on other sites More sharing options...
PJ_model_trains Posted September 10, 2014 Share Posted September 10, 2014 I must have been lucky!I downloaded 1.56 and had a look round before downloading the Pro Edition.I noticed the cell for the Pro Code in Settings/Loco Detection so once the email came through I just cut-n-pasted the code into the cell and that was it done. Link to comment Share on other sites More sharing options...
St1ngr4y Posted September 10, 2014 Share Posted September 10, 2014 Cracked it !! Uninstalled McAfee, and installed Microsoft Security Essentials instead. Rebooted pc. Tried RM again - failed again with 12007 going in through the initial Upgrade Key Request. Then tried the Loco Detection tab field and it worked straight away.Phew....Ray Link to comment Share on other sites More sharing options...
HornbyRailMasterSupport Posted September 10, 2014 Share Posted September 10, 2014 We believe we have discovered the reason why entering the Unlock Code on the initial pop-up box may be failing on some users' systems and then working when you enter it into the Unlock Code box in the Settings window. Essentially, both must work because they are calling exactly the same function.What is the likely cause is that when you first run RailMaster it checks for updates and licensing and all sorts of things and this normally takes a few seconds. If a user has a slow Internet connection, say, or it takes a little longer to check these things for whatever reason, then comms may be busy hence the error and by the time you have gone into RailMaster, let it do it's starting up things and gone into the Settings window to enter the Unclock Code, this is no longer an issue.In any event, we hope we have now fixed this and a few other minor things and you can download and install over your existing RailMaster installation from www.powerpos.com/rail-master/rm_Setup. The version number will be the same.Any new users upgrading automatically will get the latest version. Link to comment Share on other sites More sharing options...
RB51 Posted September 10, 2014 Author Share Posted September 10, 2014 Well, when I get bored I start to brivett around - and just came across the second box. R- Link to comment Share on other sites More sharing options...
tony_forward Posted September 10, 2014 Share Posted September 10, 2014 What is the likely cause is that when you first run RailMaster it checks for updates and licensing and all sorts of things and this normally takes a few seconds. If a user has a slow Internet connection, say, or it takes a little longer to check these things for whatever reason, then comms may be busy hence the error and by the time you have gone into RailMaster, let it do it's starting up things and gone into the Settings window to enter the Unclock Code, this is no longer an issue. If no internet connection is available what happens? Link to comment Share on other sites More sharing options...
GWR Greg Posted September 10, 2014 Share Posted September 10, 2014 A bit of a pain upgrading to pro. Where I live 1/2 megabit is all we get if we are lucky, this seems to have been the problem. Thanks to support all sorted now. Link to comment Share on other sites More sharing options...
AddlestoneP Posted September 11, 2014 Share Posted September 11, 2014 Hi,I have followed Roger's insturctions and am getting an error message about lack of availabilty of resources. Blah blah.This is my 2nd night and day of trying. I thought one more time I would come out of the software and it left a white box with a green tick in it which I could not get rid of even in task manager. So I had to restart the machine. So here I go again...I dread using this software, four attempts to pick up a controller is normal...you must do better Link to comment Share on other sites More sharing options...
Fishmanoz Posted September 12, 2014 Share Posted September 12, 2014 Have you emailed HRMS yet AP? They'll solve your problems in no time flat, just as they've solved nearly everybody else's. Link to comment Share on other sites More sharing options...
RAINESCOLIN Posted September 12, 2014 Share Posted September 12, 2014 New icons available in the Railmaster folder but not in the design page i.e ground signals how do you install them Link to comment Share on other sites More sharing options...
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