@ LukeTrainsPlanes I received this e-mail last week Firstly, thank you for joining the Hornby 2021 Club. Please accept our apologies regarding the delay with the club welcome pack distribution. Due to the transition to the new website, we have only received the data needed for the administration of the welcome pack this week. Please be advised we will be working to have these dispatched to you in the coming week. If you have any problems or queries, please do not hesitate to contact the Hornby Customer Service team Gordon