DavidG Posted June 12, 2023 Share Posted June 12, 2023 Hello everyone.I have a need to change my email address (my ISP is closing so this is not my choice) but when I attempt to update my details on my profile I am not able to do it. Ive contacted customer services who say this is not possible.Has anyone else experienced this, or managed to change their email successfully?All I've been told is I would have to create a new account, which would mean losing all of my outstanding orders and loyalty points, as well as the club access. Link to comment Share on other sites More sharing options...
P-Henny Posted June 12, 2023 Share Posted June 12, 2023 Changing email addresses is a known issue. It can't be done from within your own account. I'm surprised that C.S say they can't do it as I'm fairly sure that others have had it done before. I would contact C.S again and labour the point regarding your last paragraph issues.Sounds to me like the left hand of C.S not knowing what the right hand of C.S has done before.P.S This query should have been posted in the "website & forum feedback" section of the forum and may get moved there by a mod. Link to comment Share on other sites More sharing options...
96RAF Posted June 12, 2023 Share Posted June 12, 2023 Reported to Hornby. Link to comment Share on other sites More sharing options...
DavidG Posted June 12, 2023 Author Share Posted June 12, 2023 Thank you both, I have just been on the phone to CS again and have raised with IT.Thanks mod for moving the post.Mod note - you should be able to do it yourself from the three dot context menu. Select Edit in your original post, pick the correct forum section from the drop down, then go into the body of the post and insert a Space or full stop anywhere , then save it. The whole thread should move to the new section. Link to comment Share on other sites More sharing options...
Brew Man Posted June 12, 2023 Share Posted June 12, 2023 Yes, I had to change my email address last year, and as others have said it is not possible to do from within your account profile. However, CS certainly can do it for you, so they've fed you a line there. Link to comment Share on other sites More sharing options...
DavidG Posted June 13, 2023 Author Share Posted June 13, 2023 Thanks all for your help with this.A Customer service manager has been in touch and this has been changed.One happy modeller again! Link to comment Share on other sites More sharing options...
Moccasin Posted June 13, 2023 Share Posted June 13, 2023 Good to hear. You should never have been told otherwise. I do hope that CS follow up with the member of staff who gave you seriously-incorrect information. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now