guillaume bertrand Posted August 15, 2017 Share Posted August 15, 2017 Very disappointed I'm. look like Airfix you have change their policy. It's look like airfix refuse now to send missing part. today they refuse to replace cristal part that was missing for a new bf109 trop, arguing it was not available. I have made some reseach and It's look like I'm not alone..... Link to comment Share on other sites More sharing options...
nmcabecadas Posted August 15, 2017 Share Posted August 15, 2017 Sometimes they say was not available now and the customer need to wait. It happen with me in the past with the WW1 Tank tracks, but they send me the parts when available again. Never told me that they will not send a part if available. Link to comment Share on other sites More sharing options...
peebeep Posted August 15, 2017 Share Posted August 15, 2017 It's my understanding that Airfix no longer hold the amount of stock over for spares that they used to. Depending on consumer law where you live your best bet is to go back to the seller and ask for a replacement kit or a refund on defective goods. Link to comment Share on other sites More sharing options...
guillaume bertrand Posted August 16, 2017 Author Share Posted August 16, 2017 Unfortunatly go back to seller is not an option most of the time.there is no more local dealer, so most of the time we bought online, that mean a lot in shipping cost.No other way than think twice before bought airfix. I just have cancel all my pre-order at Hannant.... Link to comment Share on other sites More sharing options...
Simon Norton1707820138 Posted August 16, 2017 Share Posted August 16, 2017 I've always had excellent service from the Airfix spares department.Apart from Revell how many other manufacturers even offer a spares service? Link to comment Share on other sites More sharing options...
John Symmons Posted August 16, 2017 Share Posted August 16, 2017 Hi Guillaume.I had a simular proben with Gloster Galdiator kit, the decal sheet wasn't printed with all the colours ( Black missing). Contacted Airfix only to be told it was unavailabe even though it was still in their online catalogue, It was taken off their catalogue about 4 days later. I do find that Airfix E-Mail replies are very terse at the best of times; even asking if they knew when it would be available still illicited the standard "Sorry. Out of stock." reply. I couldn't even make my own as there wasn't a high res picture available. 6 months later it was still unavailabe, eventually I brought another kit but checked in the shop that it was all correct; something I now always do.Had a problem with a Roden kit; they'd put the wrong sprue in the box. Cotacted Roden via E-Mail and a replacement was in the post the following day.I do hope you come right, maybe someone on this forum has a spare. Remember we do this for fun John the Pom Link to comment Share on other sites More sharing options...
Kenneth ONeill Posted August 17, 2017 Share Posted August 17, 2017 Unfortunatly go back to seller is not an option most of the time.there is no more local dealer, so most of the time we bought online, that mean a lot in shipping cost.No other way than think twice before bought airfix. I just have cancel all my pre-order at Hannant.... Your name makes me think "French", but that doesn't mean anything regarding where you live. If it's in the UK certainly dealings with Hannants mean UK sales of goods laws, which means that they have to recompense you for return postage on defective items. I don't know if this would be true if you live in France? Link to comment Share on other sites More sharing options...
guillaume bertrand Posted August 18, 2017 Author Share Posted August 18, 2017 I'm French but I leave in Canada.I have speak with other modlers. they confirm, there is a new spare policy. Now Airfix will no send any spare, it's now distributor responsability. Link to comment Share on other sites More sharing options...
Alan Hamilton Posted August 18, 2017 Share Posted August 18, 2017 My grandson bought 7 Airfix M3 Lee-Grant tanks to start a wargame army about a year ago. He and I built them the weekend after his purchase and a few weeks after that when we played another wargame at least one of the black tracks was broken on every tank. We had a very long e-mail battle with Airfix to get replacements even though we sent the broken ones back. We eventually got replacements and fitted them. These also broke after a few weeks. Both sets of tracks were of a firmer less flexible type of plastic to the ones that I am used to. After our experience we did not bother Airfix spare parts again and made our own tracks out of paper and card. We have never bought an Airfix tank since and his entire armoured force is now made up of "fast build" 1/72 tanks. Indeed we seldom buy Airfix because of this, though until then I have always had great service. Link to comment Share on other sites More sharing options...
Andy Moth Posted October 14, 2017 Share Posted October 14, 2017 How many other companies have any kind of spares policy at all, let alone doing it for free as Airfix have done in the past?good luck getting anything out of Tamiya or Hasagawa.Airfix are a business and not a charity, if the kit is defective, return it to the retailer and even if the seller is from the internet then under British consumer law they are obliged to refund postage as well. Link to comment Share on other sites More sharing options...
Scooby Doo Posted April 7, 2018 Share Posted April 7, 2018 My new 1/48 Sea Fury doesn't have the clear sprue (Part F).Does this policy extend to newly released kits? I don't have a short shot.I thought I read others were missing their clear sprues. I sent a request to the spare department, should have it been to the complaint department? Link to comment Share on other sites More sharing options...
Ratch Posted April 7, 2018 Share Posted April 7, 2018 I don't think Airfix have a policy of leaving parts out of kits. Your first recourse, under British Law, is to go back to the Retailer and they should exchange the kit or refund your money. Link to comment Share on other sites More sharing options...
colin_thornton Posted April 24, 2018 Share Posted April 24, 2018 Being you can buy directly from Airfix they are the retailer? So they should supply the spare parts (Or be sued into bankruptcy.) Link to comment Share on other sites More sharing options...
Ratch Posted April 25, 2018 Share Posted April 25, 2018 If you bought the kit directly from Airfix you will have proof of purchase from them. Link to comment Share on other sites More sharing options...
life Posted November 2, 2020 Share Posted November 2, 2020 i'm having a problem to i bought my sherman m4a2 tank missing an important piece in it so i now cant put the tracks on mine which is really irratating Link to comment Share on other sites More sharing options...
Kieran-1241772 Posted February 5, 2022 Share Posted February 5, 2022 I was getting so happy because I nearly finished my first avro lancaster B MK111 and then I came to putting the canopy and the main part that covers the pilot wasn't there I checked everywhere so can't you tell me were to get a spare part or if you still send spair parts out Link to comment Share on other sites More sharing options...
Captain Triggers Posted February 6, 2022 Share Posted February 6, 2022 If you can't get anything from airfix, try finding a vacform replacement from hannants. They are usually custom designed for the kid in hand. Link to comment Share on other sites More sharing options...
Ted1707822322 Posted February 8, 2022 Share Posted February 8, 2022 Had a part mis-formed on a sprue last year from a Beaufighter, Had purchased the kit from Emodels but emailed Airfix with details, images, proof of purchase and had replacement from them within a week. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now