Samsung Galaxy too modern for Hornby 6000 ap

[Yelrow]

Hi, so thought as going through lack of interest, would re kindle by buying 6000 and trying it with my phone. No problem with iPad, despite it being very new, but My phone is too modern for app. Phone is A225. Solution ?, can app be updated . Thanks.

[96RAF]

What version Android is that John as our lot only have v13 and it may be v14 giving trouble.

Phone settings, scroll down to about phone, then check software information.

[Yelrow]

Hi, Rob, Android version 13. One UI core version 5.1. Bearing this in mind, do we have a solution., fingers crossed. John

[96RAF]

I have v13 on an A21 and an A13 and it works fine. There is an update in the works for v14 but should not be necessary for v13 phones.

[SteveM6]

John, android v13 has been tested successfully with HM6K - just check that all permissions on the phone are set to ‘on’. This was an issue with HM7K (May be the same with HM6K?) and android doesn’t prompt you to enable permissions.

Go to permissions via settings - privacy and enable everything. It may work.

[96RAF]

Hornby confirms both HM6K and 7K apps have been tested and work on an A22 at Android v13.

[Yelrow]

merci beaucoup, j essai. Steve, hi, my phone is a mystery to both Heather and i. Whenever it rings, we run for cover. It is enormous learning curve for me, hence idea of HM6K. Thought this might help. Will look at Permissions, with trepidation, and report back. Thank you both for your sage advice.

[Yelrow]

still same message, this app isnt available for your device because it was made for an older version of Android. Can you give me a download link. thanks

[96RAF]

Go to Play Store on the phone,

…search for Hornby

…and pick this app to install.

[Yelrow]

It’s not there. The only one is HM/DCC. Not happy. Sorry to be a pain.

[96RAF]

Try this link John

HM | DC – Apps on Google Play

[P-Henny]

It’s not there. The only one is HM/DCC. Not happy. Sorry to be a pain.

 

 

Scroll down the page, even going to page 2 if required. The HM | DC APP does not always show directly under the DCC one as per 96RAFs image. It should be there somewhere in the search results.

[Yelrow]

PH, hi, thanks, tried that, but app still not there.

,

[Yelrow]

my son tried, and app came straight up. he thinks may be permissions prob on phone.

[P-Henny]

PH, hi, thanks, tried that, but app still not there.

 

 

How strange. It appears for me, even when using different search terms i.e searching "Hornby" or "HM | DC".

[Yelrow]

My sons wife has flip 4. it does Not appear on hers either. Very frustrating. My son, who is a wizard with his phone , has made every conceivable adjustment to mine, but it still, does not appear. He is ringing Samsung.

[96RAF]

Did you try that link I posted on the previous page John

[Yelrow]

Rob, yup, works fine on my sons phone, but on mine, and that of his wife, the only app that appears on your link is DCC. My son, looked on the net, and tried several other things, but to no avail. He thinks is a Samsung problem.

[Fishmanoz]

John, wait until tomorrow morning and, immediately after adding the lait to the cafe au lait and before drinking, add the phone too. This will solve the app problem, and the ringing problem, in one go.

And on no account try RM HH on it. We’ll run out of column kms trying to get that one working for you.

And as not into Android, I’m no help with your actual problem.

[Yelrow]

fishy, can always rely on you for help. hornby assure me my phone is acceptable. Samsung, who apparently know a thing or two about phones, tell me its cos the app is too old for modern phones. My son, who has the very latest model, downloaded it, without problems. Curious. Serves me right for attempting to be adventurous.

[96RAF]

So your son’s more modern phone can install it but your s;ightly less modern can’t because the app is too old - tad of an oxymoron. Que ce que le mot de Francais pour oxymoron.

[Yelrow]

Oxymore,, monsieur, est le mot Francais. Are you impressed. Yup, silly ain’t it, particularly when Daughter in Law, on her folding phone, also cannot load.

[Ande P]

FYI. I reported this issue over a month ago. Hornby said they reported to the development team, today they came back saying issue is fixed... And to check the store. Now the app isn't even in the store unless you use that link above. Anyway, still same error, so then Chris at Hornby asked my version again, and again have been told it's being sent to the development team. Bit worrying that they let themselves down by not testing properly on the recent versions.

If it helps, I'm on an OPpO android v13

[Yelrow]

Ande P, Hi, thank you very much. Very useful information. Forum working as it should . No doubt there will be others in same boat.your post explains current position.

[Yelrow]

AndeP, and RAF, hi, just an update. Still unable to download. Have either of you, any feedback/ update from Hornby. My sister in law, still also, unable to download . thank you.