BurwellMike Posted January 14 Share Posted January 14 I have not used the HM 6000 controllers for a while, went to use them today and they refuse to connect. (Android Pixel 7 - latest software). I have deleted them, uninstalled and reinstalled the app, tried a reset with no joy. On BLE the app crashes and on mesh the scan can't find anything. There is a solid red light showing on the controllers. Also tried on a different phone but exactly the same result.Does anybody else have this problem? Has there been an app update that could be causing this issue? Link to comment Share on other sites More sharing options...
P-Henny Posted January 14 Share Posted January 14 There has been an APP update. It is mentioned on Page 3 of the 4 Page thread linked below. I suggest however that you read through the whole thread from Page 1 to see the full context. Whether this is the cause of your issue is another matter entirely.https://uk.hornby.com/community/forum/samsung-galaxy-too-modern-for-hornby-6000-ap-373383?ccm_paging_p=1 Link to comment Share on other sites More sharing options...
BurwellMike Posted January 14 Author Share Posted January 14 Thanks for that P-Henny, very interesting.I just borrowed my wife's I Phone and installed the latest Apple version of the app. It all worked perfectly (as it used to on Android).That seems to demonstrate that it is an issue with the latest Android App rather than a hardware or setup issue. Given that I have tried two android phones (Pixel and Sony) it isn't a phone compatibility issue either.Very frustrating - I guess I need to call the helpdesk tomorrow to report the problem. Link to comment Share on other sites More sharing options...
96RAF Posted January 14 Share Posted January 14 The help desk will already be well aware of the problem, but may be able to offer guidance or indicate when a further update to fix it will be available. Link to comment Share on other sites More sharing options...
BurwellMike Posted January 15 Author Share Posted January 15 Thanks 96RAF. I sent them an e-mail and got a very quick reply. As you say they are aware of the issue. They hope that an update will be in the app store early this week Link to comment Share on other sites More sharing options...
BurwellMike Posted January 16 Author Share Posted January 16 Updated app was put on the app store yesterday. Downloaded and tested and all working fine again Link to comment Share on other sites More sharing options...
SteveM6 Posted January 16 Share Posted January 16 Yes, updated late yesterday. Just had this note from the team at Hornby:Users must ensure the new update to HM | DC is downloaded. (v1.2.1) (B62r7)Users must ensure the following:Bluetooth is turned ON.Nearby Device Scanning is turned ON.Location Services are turned ON.HM | DC is ‘Allowed’ access to Bluetooth.HM | DC is ‘Allowed’ access to Nearby Device Scanning.HM | DC is ‘Allowed’ access to Location Services.All 6 of these points must actioned to ensure correct function of the HM | DC app, failure to do so will result in the app not scanning for HM6000/HM6010 devices. please advise all users with scanning issues to do the following:Go to Settings in HM | DCGo to Bluetooth Mode.Select ‘Standard BLE’.Go to Settings in HM | DCGo to Device Link.Start Scan. Tap on the found HM6000 / HM6010.Go to Settings in HM | DCGo to Device Connectivity.Tap on CONNECT ALL.This should provide correct function and connect to the HM6000/HM6010. Link to comment Share on other sites More sharing options...
Yelrow Posted January 16 Share Posted January 16 steve , hi, i had probs downloading, which was fixed. Not tried it yet, minus 7, here. My phone and ipad have version 1.2 B6r1. Do i need to do it all again, or will it work, as is. john Link to comment Share on other sites More sharing options...
96RAF Posted January 16 Share Posted January 16 IPad is fine John, the update is Android only. Link to comment Share on other sites More sharing options...
Yelrow Posted January 16 Share Posted January 16 Rob, thanks. So I Have to do the phone update, or will it be ok on what I have. Link to comment Share on other sites More sharing options...
MikeMart Posted January 16 Share Posted January 16 I can confirm that app is again working fine on Android! 🥳 Link to comment Share on other sites More sharing options...
Fishmanoz Posted January 16 Share Posted January 16 John, yes you have to do the update on the phone as per Steve’s. However, given you already have it working on the phone, all those permissions etc should be ok and you’ll only need to download the latest from the App Store. Link to comment Share on other sites More sharing options...
Yelrow Posted January 16 Share Posted January 16 Fishy, hi, always the bearer of bad news. Was hoping i was ok. Me and mobiles, dont get on.. Link to comment Share on other sites More sharing options...
96RAF Posted January 16 Share Posted January 16 If you get connectivity issues simply flip it to BLE mode rather than Mesh. Link to comment Share on other sites More sharing options...
Yelrow Posted January 16 Share Posted January 16 merci beaucoup, je pense. Link to comment Share on other sites More sharing options...
Fishmanoz Posted January 17 Share Posted January 17 John, I’ll modify my advice - if yours is currently working ok, you might get away with staying with what you have. But downloading the latest should be no more difficult than getting what you currently have from the App Store, the same as you had to do for the version you have. If you stay put and end up with problems, just remember the later one is there and will likely solve any such, je pense. Link to comment Share on other sites More sharing options...
Yelrow Posted January 29 Share Posted January 29 well, what a shambles. thought as out of commission with stitched gums after extraction, would set up HMDC. Phone Still wont connect. OK, i thought, will use ipad. Great, connected fine, although loco wont move. Just started to try to understand, when ipad updated to new version of App, by itself. Now Nothing. Ipad nor phone will connect. Before i dump the thing, does anyone have any ideas or solutions, not happy. Link to comment Share on other sites More sharing options...
Yelrow Posted January 29 Share Posted January 29 Good news. Used Steves detailed set up, and ipad ok. But phone will find Nothing on scan. Brains trust please. Link to comment Share on other sites More sharing options...
96RAF Posted January 29 Share Posted January 29 If the iPad has it then the phone will not find it until you delete from the iPad. You can't have both connecting to the box at the same time. Give customer care a shout, they will walk you thru' it. Link to comment Share on other sites More sharing options...
Yelrow Posted January 29 Share Posted January 29 Ah well, nobody told me that. Do i actually have to remove app from ipad, or just disconnect. why wont my train move. Link to comment Share on other sites More sharing options...
Fishmanoz Posted January 30 Share Posted January 30 Don’t remove the app. Unlink from the app on the iPad then link to the app on the phone. After unlinking, turn everything off then back on before trying to link. Link to comment Share on other sites More sharing options...
Yelrow Posted January 30 Share Posted January 30 fishy, hi, thanks. Have got it running on ipad, but the pesky phone is the bane of my life. Link to comment Share on other sites More sharing options...
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