TT-Man Posted January 6, 2023 Share Posted January 6, 2023 None of the 'Stock Alerts' I have set up have ever worked. Is this a common problem? Link to comment Share on other sites More sharing options...
What About The Bee Posted January 7, 2023 Share Posted January 7, 2023 Hi TT-Man 👋This question belongs better in the "Forum and Website Feedback" section, at least to me.Your question isn't about TT at all. While the Stock Alerts you set up may have been for TT items, your question is really about the Hornby web site performance.I am interested in your question, and I too would like to hear an answer to this. It just seems out of place in this area.Bee Link to comment Share on other sites More sharing options...
What About The Bee Posted January 7, 2023 Share Posted January 7, 2023 To experiment with this, I went to one of my pre-orders. In recent communication with Hornby, they tell me it should be arriving at Hornby soon. Hooray!! I will get it soon! I'm happy.I also just now requested a Stock Alert for that item. I've checked, and under my account, it shows this alert. Hornby's website says I will be notified when this item "is back in stock".Okay, it never was in stock. So, my first dilemma is one of definitions. Must the item come into stock, and then go out of stock, and then come "back in stock" for the alert to be triggered?? That is, since it was never in stock, how can the item come back in to stock?Hopefully, more data will follow shortly. If Hornby charges my card and ships the item, WITHOUT A STOCK ALERT, then the alert really doesn't function as a user would expect. If I do get the alert ...Bee Link to comment Share on other sites More sharing options...
TT-Man Posted January 7, 2023 Author Share Posted January 7, 2023 I think it may be a TT:120 issue for me. I have never received any TT:120 related emails that others regularly report on this forum. I have checked my account details several times and there is no apparent reason why that should be the case. I do get emails from Hornby about everything other than TT. Maybe they are trying to tell me I am supporting the wrong scale? joy Link to comment Share on other sites More sharing options...
Rallymatt Posted January 7, 2023 Share Posted January 7, 2023 I think as the TT120 range is almost entirely pre order (some bits are now available) it’s more a TT120 issue than other products so being in TT120 forum seems appropriate to me and I would imagine it’s the place other TT120 customers would look. I have never had a TT120 stock alert although nothing I want is close to arriving, I did get update emails though on buildings as those orders arrived and were being prepared for dispatch. Link to comment Share on other sites More sharing options...
What About The Bee Posted January 8, 2023 Share Posted January 8, 2023 Here is an identical issue with stock alerts for a Hornby DubloHornby Dublo and Stock AlertsAn interesting comment by 5Dublo2, when that correspondent states###I am kind of wondering if stock alerts only get triggered when something is actually in stock ( and also not already reserved for a pre-order the day it arrives in stock )If correct then an item that has not yet been released becomes available to pre-order it won't trigger a stock alerts as it was never in stock###You will note that 5Dublo2 is also using definitions to rationalize the apparent shortfall. Just as I attempted, albeit with a different rationalization. There will be no use in contacting Hornby, as prior querries about the processing flag and the unavailable status have resulted in nice sounding replies from Hornby that essentially mean "we have to look into that". These web pages have been around only since 2019, when the new CEO demanded a complete revamp and freshening of the Hornby web presence. This always introduces unforeseen bugs. It takes time to sort these. ~~~~~~~~~~~~~~~~~~~~~~~Here is another correspondent that says "No stock alerts"TT:120 and Stock Alerts~~~~~~~~~~~~~~~~~~~~~~~I would be astonished if Hornby has a unique silo of code that deals strictly with TT:120. That is, a stock alert is a stock alert, be it for Hornby Dublo or TT:120. The request by one of us for a stock alert, for any bit of kit, executes the exact same software. Why stock alerts are not triggered is not isolated to TT:120. It failed on Hornby Dublo as well. It will likely fail when my item comes into stock, an Era 1 bit of OO rolling stock.I suppose one likes to think that Hornby are giving TT:120 the red carpet and ushering it through these pages with alacrity. Truth is that TT:120 is a product just like any other here, albeit a different scale. It will experience the same system wide issues that other products do. Bee Link to comment Share on other sites More sharing options...
mcr22 Posted January 8, 2023 Share Posted January 8, 2023 Hi....just got a stock alert telling me right hand points are now available ! Link to comment Share on other sites More sharing options...
RB51 Posted January 8, 2023 Share Posted January 8, 2023 Indeed, just got my alert for R/H and L/H points. R- Link to comment Share on other sites More sharing options...
TT-Man Posted January 8, 2023 Author Share Posted January 8, 2023 I had/have stock alerts for all the track pieces. Yesterday I received 1 alert for the right hand points - the only one I have ever received. Lots of track pieces have been available for weeks prior to the points being released. Still no other alerts. All in all a pointless feature. Link to comment Share on other sites More sharing options...
potmill bridge Posted January 28, 2023 Share Posted January 28, 2023 Received a stock alert for the Signal Box today which had been out of stock rather quickly, needless to say ordered it straight away, so stock alerts do work. Link to comment Share on other sites More sharing options...
Chris98 Posted January 28, 2023 Share Posted January 28, 2023 I never received a stock alert for the signal box. No problem though as I saw it was available again and ordered. Link to comment Share on other sites More sharing options...
MikeMart Posted January 28, 2023 Share Posted January 28, 2023 I have also not received any email regarding signal box... If not your post I'll miss it Link to comment Share on other sites More sharing options...
Postman On The Rails Posted June 17, 2023 Share Posted June 17, 2023 I was wondering the same I have set up alerts on items showing as pre-order, one way of knowing if it works on only out of stock items for TT i have set one up for platform straights but it maybe a wait as not expected until late Aug Link to comment Share on other sites More sharing options...
Skelton Junction Posted June 19, 2023 Share Posted June 19, 2023 I’ve just had an email alerting me to fishplates being back in stock Link to comment Share on other sites More sharing options...
Baz657 Posted June 19, 2023 Share Posted June 19, 2023 Hmmmmm. Fishplates showing out of stock on the listings page. But click on the item they're showing as in stock and available to order.Another overlooked update/change on the sales website? Link to comment Share on other sites More sharing options...
Rallymatt Posted June 19, 2023 Share Posted June 19, 2023 When items come into stock, those with pre orders and those with a stock alert seem to get the advance warning and the web shop shows stock next working day. Might not be a hard and fast rule though. Link to comment Share on other sites More sharing options...
Postman On The Rails Posted June 19, 2023 Share Posted June 19, 2023 I got one about a week after the DB 08 came into stock Link to comment Share on other sites More sharing options...
david_watts1 Posted June 19, 2023 Share Posted June 19, 2023 In my experience. NO. Link to comment Share on other sites More sharing options...
Skelton Junction Posted June 20, 2023 Share Posted June 20, 2023 That was brief; they’re out of stock again Link to comment Share on other sites More sharing options...
Rallymatt Posted June 20, 2023 Share Posted June 20, 2023 Stock alerts work for me Link to comment Share on other sites More sharing options...
Mallard 1410 Posted June 22, 2023 Share Posted June 22, 2023 All my stock alerts have been received about a week after the item has come back into stock. I ordered and received flying scotsman with sound and got a stock alert a couple of days later. Link to comment Share on other sites More sharing options...
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