Raiden Posted December 14, 2021 Share Posted December 14, 2021 So just today, I joined the Hornby Collector Club and got the Rest of the World membership. It says that for Rest of the World members, the Club loco can be purchased separately. So, I went to buy the loco. But on the page, it didn't show an Add to Basket option. Then I looked into it and it says it can be purchased separately after you've received your Club membership details. But now, I don't know where I find those Club membership details. If anyone knows where to look for them, I would like to know. Thank you in advance. Link to comment Share on other sites More sharing options...
RDS Posted December 14, 2021 Share Posted December 14, 2021 Possibly best to contact Hornby. There is a separate email address for the club.newclubs@hornby.com Link to comment Share on other sites More sharing options...
96RAF Posted December 14, 2021 Share Posted December 14, 2021 I am not a club member but the trail I would follow is My Account > Profile > Clubs > then you should see your club membership details. Link to comment Share on other sites More sharing options...
Chrissaf Posted December 14, 2021 Share Posted December 14, 2021 I too am not a Club member, but I believe the reference to "recieve your club details" refers to when you recieve your "Club Membership Pack" in the post.Since you only joined online today, you are trying to 'run before you can walk' and need to be a little more patient. Link to comment Share on other sites More sharing options...
Raiden Posted December 16, 2021 Author Share Posted December 16, 2021 I am not a club member but the trail I would follow is My Account > Profile > Clubs > then you should see your club membership details. I did check and all it shows is when my membership ends. Link to comment Share on other sites More sharing options...
RB51 Posted December 16, 2021 Share Posted December 16, 2021 So if you have an end date it means your membership is in force and if you are unable to buy the Club loco then there is an error with the system.It would be prudent to contact them as suggested previously [using the updated email address] to see what is going on.R- Link to comment Share on other sites More sharing options...
Raiden Posted December 16, 2021 Author Share Posted December 16, 2021 So if you have an end date it means your membership is in force and if you are unable to buy the Club loco then there is an error with the system.................R- When I click on the page for the Club Loco, it doesn’t show an option to add it to my basket. Link to comment Share on other sites More sharing options...
RB51 Posted December 17, 2021 Share Posted December 17, 2021 I can think of nothing else to say other than what has already been advised to you. R- Link to comment Share on other sites More sharing options...
Going Spare Posted December 17, 2021 Share Posted December 17, 2021 You are, perhaps, expecting Hornby's system to work more speedily than it can with all the pressures at this time of year. As Chrissaf has said, wait until you have received your Club Membership pack in the post. Alternatively, as has already been advised: contact Hornby Customer Services direct for help. Hornby do not monitor posts on this forum. Link to comment Share on other sites More sharing options...
JJ73 Posted December 20, 2021 Share Posted December 20, 2021 @ Raiden :- Yes I am a Club Member - I do have the above Loco & it is nothing really special & yes it is nice to have but as I say it's nothing special. If you want to see my review & to see what you think about it please click here :- Thank you 😉🙂🚂 Link to comment Share on other sites More sharing options...
CORKY. Posted January 11, 2022 Share Posted January 11, 2022 Hornby took my money on 4th jan 2022, and my membership shows as expiring 4th jan 2023, but I don't have membership details, my membership does not show when I order, and I have lost nearly 2 weeks of membership discount benefits. I guess I might have been better off with retailer discounts and loyalty points. Link to comment Share on other sites More sharing options...
Brew Man Posted January 11, 2022 Share Posted January 11, 2022 @CORKYThey did that to me too. If you give them a ring they'll adjust the expiry date for you. Their organisation really is a shambles. Link to comment Share on other sites More sharing options...
CORKY. Posted January 11, 2022 Share Posted January 11, 2022 @ Brew Man, thanks for that, I'll wait for the membership pack first, and see if ordering with club discount works then. If not I will ring them, and as you suggest, ask for a deferred renewal to make up, but the way things are going, I doubt if I will renew, just think myself lucky I joined with a "free" loco that I wanted. Perhaps they are holding onto my member pack so that they can include the 2022 pin............... Link to comment Share on other sites More sharing options...
CORKY. Posted January 12, 2022 Share Posted January 12, 2022 Well, still waiting for my membership pack, but on a test purchase I find that my club discount is applied now automatically, so it looks as though I have the best of both worlds, 10% discount and a "free" 0 4 0 loco. Link to comment Share on other sites More sharing options...
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