Bulleidboy Posted January 27, 2022 Share Posted January 27, 2022 I think this is the first time, but I received an email this morning reminding me that my Club membership was due for renewal in February. The email also gave the various options with which to renew. Link to comment Share on other sites More sharing options...
Brew Man Posted January 27, 2022 Share Posted January 27, 2022 And what were they, BB? Link to comment Share on other sites More sharing options...
Bulleidboy Posted January 27, 2022 Author Share Posted January 27, 2022 This is what was received - I usually go onto the Club site here, and click the "Renewal" button and pay by card - they already have the card details.If you have not already renewed your membership to the 2022 Club and you would like to, you can do so by calling 01843 233512 or visiting us at https://uk.hornby.com/community/hornby-club. Our phonelines are open 9am -5pm Monday to Wednesday, 9am -3pm Thursday and Friday.Alternatively, if you would like to sign up by post with a cheque option, Please make cheques payable to Hornby Hobbies Ltd and send to:Customer ServicesHornby Hobbies LtdEnterprise RoadWestwood Industrial EstateMargateKentCT9 4JXPlease include the full name of the membership, telephone number and email address.Please Note: Membership welcome packs can take up to 28 days to dispatch. Link to comment Share on other sites More sharing options...
Brew Man Posted January 28, 2022 Share Posted January 28, 2022 It's interesting that simply joining/renewing from within the Club Members area is listed as a secondary option to phoning them. I'd have thought that would be regarded as the primary method of doing it. A small detail though. Link to comment Share on other sites More sharing options...
buddy1707822378 Posted November 11, 2022 Share Posted November 11, 2022 i would like to be a memberof the Hornby tt120free collector.s clubthank you.simon walters.Mod note - your address removed as you should not post personal details on the forum - read the Rules.In addition this is the general Collectors Club area, not the TT:120 Club. To join that club select the TT:120 link at the top of the page and follow your nose.This was clearly explained to you in your initial post back in October. Link to comment Share on other sites More sharing options...
ChrisBWC Posted January 3, 2023 Share Posted January 3, 2023 I haven't had a renewal email and I joined on the 11th Jan last year. Should I be concerned? Link to comment Share on other sites More sharing options...
SteveM6 Posted January 5, 2023 Share Posted January 5, 2023 Mine runs out on the 12th so I thought I would renew today and be ready for any preorders that follow on from the 2023 product launch.Clicked the renew option on the club page but for some reason it wouldn’t show in my basket. Thinking I hadn’t clicked properly I went back to reorder only to be told that I am up to the maximum allowed for that item.Yet it won’t let me pay for it.Curious indeed. Link to comment Share on other sites More sharing options...
RB51 Posted January 5, 2023 Share Posted January 5, 2023 @ChrisBWC@SteveM6Suggest a phone call to renew- and report faulty process. If one of you could come back with a reason/response from Hornby that will assist others. R- Link to comment Share on other sites More sharing options...
Brew Man Posted January 5, 2023 Share Posted January 5, 2023 Check also that the renewal date follows on from the previous year's expiry date. On both of my previous renewals they decided that my renewed year should run from the renewal date, and not from the expiry date of the previous year's subscription. I had to message them on both occasions to get them to fix it. Link to comment Share on other sites More sharing options...
Going Spare Posted January 5, 2023 Share Posted January 5, 2023 Could there be a block on renewals just at the moment because the 2023 rates will not be made known until the 10th and the system is in the process of being updated? Link to comment Share on other sites More sharing options...
Brew Man Posted January 5, 2023 Share Posted January 5, 2023 I hope they're going to update it so that it works properly!! Link to comment Share on other sites More sharing options...
Robin-1237629 Posted January 10, 2023 Share Posted January 10, 2023 Mine runs out today 10th. Tried to renew but unable to. Website now saying the 2023 Collectors club will launch on 1st Feb. It does not appear possible to renew before then. Link to comment Share on other sites More sharing options...
Brew Man Posted January 11, 2023 Share Posted January 11, 2023 Yes but if you are already a member and simply wish to renew your subscription then you should be able to. I would message Customer Services, or better still phone them. Link to comment Share on other sites More sharing options...
dBerriff Posted January 12, 2023 Share Posted January 12, 2023 I too am puzzled by this 1st Feb launch date. I let my membership lapse when I joined the TT:120 Club. With HM7000 and other recent developments I think I might join again to get the member discount. So what am I supposed to do? Wait until the 1st Feb and not pre-order in the meantime?Edit: or join the 2022 Club for 1 month @ £30 to get the discount? How does this work? Link to comment Share on other sites More sharing options...
Brew Man Posted January 12, 2023 Share Posted January 12, 2023 Well I don't think it makes sense to join for a month just to get a few quid off the bill. Unless you intend pre-ordering a lot.As I advised Robin, give 'em a call and see what they can do for you. Link to comment Share on other sites More sharing options...
dBerriff Posted January 14, 2023 Share Posted January 14, 2023 Thanks. I will take your advice. Link to comment Share on other sites More sharing options...
96RAF Posted January 14, 2023 Share Posted January 14, 2023 Flagged to Hornby for comment. Link to comment Share on other sites More sharing options...
Brew Man Posted January 14, 2023 Share Posted January 14, 2023 Flagged to Hornby for comment. thumbsup Link to comment Share on other sites More sharing options...
ChrisBWC Posted January 14, 2023 Share Posted January 14, 2023 When I called the person on the end of the phone said the renewal might not be able to work online if it’s within your current year. I did it in the 11th (renewal date) and it worked fine. Maybe just some lines of code need to be added to allow people to pay for a renewal within the same year but still counts for a full 12 months? Link to comment Share on other sites More sharing options...
Brew Man Posted January 15, 2023 Share Posted January 15, 2023 Getting Hornby to fix malfunctioning parts of the web site is an onerous task at the best of times. The quickest way with club renewals is to message or phone and remind them that your proper expiry date is not necessarily the same as your renewal date. Link to comment Share on other sites More sharing options...
Bulleidboy Posted January 19, 2023 Author Share Posted January 19, 2023 I recall the Collectors Club had some "time-out" awhile back, coming back online for the 1st of February. My membership expires on the 1st February, as I expect many others do too. I also remember last year renewing online and getting the Clubs 10% discount on my membership - may be Reward Points as well this year?? Link to comment Share on other sites More sharing options...
Brew Man Posted January 19, 2023 Share Posted January 19, 2023 Yes, I got a 10% discount on my renewal back in November. I should think reward points will now also apply.I think it's wrong though that membership renewals are suspended until February. New memberships maybe, for whatever reason they are doing that, but you should be able to renew seamlessly. Link to comment Share on other sites More sharing options...
DarkRedCape Posted February 1, 2023 Share Posted February 1, 2023 What I don’t get is why do our memberships end before the new CC can be bought? This makes absolutely no sense to me. The way the CC membership works is like some antiquated post by mail system.Hornby need to move to a system where it transitions from one year to the next, like a subscription service, with an opt-in or opt-out auto renewal system. This way there is no blackout period where we all have to wait for renewal day, only to find the service “unavailable” for whatever reason. Link to comment Share on other sites More sharing options...
96RAF Posted February 1, 2023 Share Posted February 1, 2023 @DRCWhy don’t you write to marketing and ask them the question. Their contact details are easily found from any page. They can tell you, then you can tell us. Link to comment Share on other sites More sharing options...
Brew Man Posted February 1, 2023 Share Posted February 1, 2023 This is the first time, (AFAIK) that there has been a fixed renewal date. No idea why they've done it. Link to comment Share on other sites More sharing options...
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