GWR Greg Posted February 26 Share Posted February 26 I have a Lenovo Tablet TB3B running Android 5.1. It is 7 to 8 years old. I have downloaded the HM7000 app. I have linked it to an 8 pin sound decoder. When setting it up the Bluetooth update failed. I am however able to operate the loco including all the sound functions, change CVs. operate on DCC. I have retried the update but no success. I tried to change the profile but on selecting the app closed and I had to reopen it. Cannot download a new profile. Does this suggest the tablet is not fully compatible? Link to comment Share on other sites More sharing options...
LTSR_NSE Posted February 26 Share Posted February 26 First things to try are to ensure all permissions have been enabled/allowed & that you have decent WiFi/Data & Bluetooth signals - the fact that updates are failing sounds like there might be an issue with these. If these all check out OK then it might be age of device - but generally incompatibility results in app being totally unusable, rather than a single fault. Link to comment Share on other sites More sharing options...
Moccasin Posted February 26 Share Posted February 26 @GWR Greg have you tried following the troubleshooting guide? Check the permissions as @LTSR_NSE suggests first though HM.DCC_and_HM7000_-_Troubleshooting.pdf (d63oxfkn1m8sf.cloudfront.net) Link to comment Share on other sites More sharing options...
96RAF Posted February 26 Share Posted February 26 Ask George at hm customer services Link to comment Share on other sites More sharing options...
GWR Greg Posted February 26 Author Share Posted February 26 I have emailed technical services. Link to comment Share on other sites More sharing options...
Dodge1965 Posted February 26 Share Posted February 26 (edited) I would use this email for George : HM.customercare@Hornby.com Edited February 26 by Dodge1965 1 Link to comment Share on other sites More sharing options...
Brew Man Posted February 26 Share Posted February 26 Android 5 is pushing it. If I recall correctly support for Bluetooth LE and later was only supported by Android 6 or later, so that's the reason why your Bluetooth update didn't work and almost certainly the reason why you can't download any new profiles. I'm actually surprised any of it works. Link to comment Share on other sites More sharing options...
GWR Greg Posted February 27 Author Share Posted February 27 Hornby customer services have confirmed my tablet to old to be fully compatible with HM7000. So the fact that you can download the app is no guarantee of full compatibility. Looks like I will have buy a new tablet! Link to comment Share on other sites More sharing options...
Daedalus Posted February 27 Share Posted February 27 (edited) Quote On 2/6/2024 at 10:30 PM, Daedalus said: How long is a piece of string? Arg*s is currently offering the later higher spec Lenovo Tab M10 Plus 10.6 Inch 128GB Tablet - Grey for the same price. Argos are still offering this at what I think is a very good price. It is Android 13 and mine did an auto OTA system update a few days ago. Edited February 27 by Daedalus Link to comment Share on other sites More sharing options...
SteveM6 Posted February 27 Share Posted February 27 (edited) 34 minutes ago, Daedalus said: Argos are still offering this at what I think is a very good price. It is Android 13 and mine did an auto OTA system update a few days ago. I picked up an M10 on that offer. With the larger screen it is much easier to use. However, I am experiencing an issue with the profiles page where not all images are displaying correctly and it's a bit slow and jerky scrolling through the many profiles now listed. This manifestation coincided with the latest app update so I suspect there is a conflict buried in there somewhere. Apart from that I find it a very good device. Edited February 27 by SteveM6 Link to comment Share on other sites More sharing options...
Daedalus Posted February 27 Share Posted February 27 (edited) Just tried mine. I see what you mean!. I've tried my old Android 9 and it is the same, if it was a lack of resources I would expect that to be crippled. I think it is a problem with the profiles not downloading properly. If you notice on the second row there is no "Hornby" on the red logo background. There used to be no problem before the profile update. Edited February 27 by Daedalus Link to comment Share on other sites More sharing options...
Daedalus Posted February 27 Share Posted February 27 I am also being offered TTS profiles. I don't have a legacy dongle which I presume they are for! Link to comment Share on other sites More sharing options...
LTSR_NSE Posted February 27 Share Posted February 27 Yep they are just function maps (for legacy dongle) - not actual sound profiles. 👍 Link to comment Share on other sites More sharing options...
96RAF Posted February 27 Share Posted February 27 This is what I see on iOS iPad and then on Android phone. Link to comment Share on other sites More sharing options...
SteveM6 Posted February 27 Share Posted February 27 Definitely an issue within the android app Rob. Glad it's not just my tablet!!! I did flag it with the development team but not sure it got much traction at the time. Link to comment Share on other sites More sharing options...
96RAF Posted February 27 Share Posted February 27 I have banged it in again Steve. Link to comment Share on other sites More sharing options...
SteveM6 Posted February 27 Share Posted February 27 Thanks Rob. Link to comment Share on other sites More sharing options...
Daedalus Posted February 27 Share Posted February 27 (edited) I see the same on 3 versions of Android and hardware and Android 10 GO crashes when you try to scroll when it used to run the App. So GWR Greg it may not be your tablet. Edited February 27 by Daedalus Link to comment Share on other sites More sharing options...
GWR Greg Posted March 2 Author Share Posted March 2 Went for a Lenovo Tab M10 brand new. Needed a new tablet anyway as some apps could not be updated and stopped working. When I went to link my new tablet to the HM7000 decoder it recognised it but would not link/pair. I have unassigned the decoder on my old tablet, even removed the app. Any help please. I can run the loco in DCC mode by changing CV12 to 0. Link to comment Share on other sites More sharing options...
96RAF Posted March 2 Share Posted March 2 13 minutes ago, GWR Greg said: Went for a Lenovo Tab M10 brand new. Needed a new tablet anyway as some apps could not be updated and stopped working. When I went to link my new tablet to the HM7000 decoder it recognised it but would not link/pair. I have unassigned the decoder on my old tablet, even removed the app. Any help please. I can run the loco in DCC mode by changing CV12 to 0. Another glitch. Recycle the app and decoder then at next scan it will be ready to link. BTW the red block problem has gone away, by dumping the logos and some associated graphics in the profiles screen, pending a full fix. Link to comment Share on other sites More sharing options...
GWR Greg Posted March 3 Author Share Posted March 3 I have tried removing the app and re installing it as well as resetting the decoder. All to no avail. Runs on DCC and can change cvs. Both the Bluetooth app on the tablet and HMDCC app recognise the decoder but will not pair. I did get a message on my tablet saying "incorrect pin or passkey". I have emailed technical services at Hornby. Link to comment Share on other sites More sharing options...
Daedalus Posted March 3 Share Posted March 3 (edited) You do not pair with the decoder, you only link within the App. Pin or Passkey is only used in Legacy BLE for things like headphones, more secure connections are normally used in BLE. Take the loco off the track for 15 seconds to reset and then try a scan from inside the App. Edited March 3 by Daedalus Link to comment Share on other sites More sharing options...
96RAF Posted March 3 Share Posted March 3 When I said recycle the app, I meant switch it off and on again, not remove it completely and reload it. Link to comment Share on other sites More sharing options...
Darren-373700 Posted March 3 Share Posted March 3 I'm glad it's not just me .. I installed a TXS into a Class 50 but all the profile pictures were greyed out slightly and the Hornby logo was a red line .. I thought there was a problem, but it did all load up ok. Link to comment Share on other sites More sharing options...
Brew Man Posted March 4 Share Posted March 4 It sounds to me like the OP is trying to pair the decoder from his Tablet's Bluetooth function rather than linking via the App. 1 Link to comment Share on other sites More sharing options...
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