10 Class Posted May 30, 2022 Share Posted May 30, 2022 Hello everyone.A little off topic, however, does anyone know if Olivia's Trains of Sheffield are still trading, please?I paid for an item over a month ago, through WorldPay and haven't heard a word since.The funds are gone etc, however, despite sending email's directly to Olivia's and waiting up half the night to ring the 3 x telephone numbers i have from their Website i have no response from anyone.The funds have not been returned either.Any help would be appreciated.Regards Link to comment Share on other sites More sharing options...
ColinB Posted May 30, 2022 Share Posted May 30, 2022 Well their website is still functioning, but that doesn't mean a lot. It might be worth a phone call to Rails, they are in the same City/Town so they will know the rumors. Olivias always creates a lot of emotion, although I have to admit all my dealings with them have been perfect. Link to comment Share on other sites More sharing options...
Brew Man Posted May 30, 2022 Share Posted May 30, 2022 I ordered a loco from them in February and they were still operating then. Mind you their turn around was awful. I waited over a week for them to dispatch my order. Not as bad as your experience though. Link to comment Share on other sites More sharing options...
Engine shed 1 Posted May 30, 2022 Share Posted May 30, 2022 I have just called them and thay are still operating and thay definitely answering there phone I used the sales number hope this helps 0114 321 6160 this is the number that I used Link to comment Share on other sites More sharing options...
TVR1707822112 Posted May 30, 2022 Share Posted May 30, 2022 No clue, sorry. It does seem a little odd that their adverts in RM and Hornby Mag still have awfully outdated data in them, and they appear to have really old Hornby items (Class 50s from early 2000s) in. No clue, check Companies house or as mentioned above ask Rails or other modellers in that region.Best wishes Link to comment Share on other sites More sharing options...
maw78 Posted May 30, 2022 Share Posted May 30, 2022 As far as I knew they were although living in the area I've always gone to ROS ... Olivia's has always said their dispatch times are around the one week mark as long as I can remember. Link to comment Share on other sites More sharing options...
mjb1961 Posted May 30, 2022 Share Posted May 30, 2022 As far as I knew they were although living in the area I've always gone to ROS ... Olivia's has always said their dispatch times are around the one week mark as long as I can remember.Pop up in your car to see if they are still there for the man,, Link to comment Share on other sites More sharing options...
10 Class Posted May 31, 2022 Author Share Posted May 31, 2022 As far as I knew they were although living in the area I've always gone to ROS ... Olivia's has always said their dispatch times are around the one week mark as long as I can remember.Pop up in your car to see if they are still there for the man,,Thank you, however, as i am in Australia, popping up in my car may be difficult.Thank you for the suggestion & i would have done that if i lived in the UK.Cheers Link to comment Share on other sites More sharing options...
10 Class Posted May 31, 2022 Author Share Posted May 31, 2022 Hello everyone.Thank you for all the comments & advice on Olivia's trains.I finally got a response this morning & it is all good now.Apparently, WorldPay hadn't told Olivia's that i'd paid? (How bizarre) When they checked their account, my funds were there OK.My loco is now on it's way to Australia.Olivia's have now reviewed & amended their processes.Thank you for all your suggestions. Link to comment Share on other sites More sharing options...
Aussie Fred Posted May 31, 2022 Share Posted May 31, 2022 1C,As a fellow Aussie, I now use AJM for my purchases from UK, I pay "Afterpay" in Aussie dollars and usually no postage. This was after being burned by Little Train shop when they went bust. Link to comment Share on other sites More sharing options...
ColinB Posted May 31, 2022 Share Posted May 31, 2022 As I said in my earlier post Olivias generally generates lots of emotion. On the RMWeb website post any post about Olivias and you immediately get a warning from the Administrator, but there again the guy doesn't read the post, just jumps in with two feet. Probably "too busy" to his do job properly. I must admit I bought a couple of items off them and they were ok, bit expensive which is probably why they still had them left, but still substantially cheaper than EBay. As for dispatch times they were quite good, definitely not the worst. I did put a post on either here or RMWeb (when I was a member) asking why they always had stocks of old models. The general consensus being that they charged RRP or more, hence why they had stocks left. Link to comment Share on other sites More sharing options...
M. Matthews Posted May 31, 2022 Share Posted May 31, 2022 Why would you get a warning from an administrator just for mentioning them? Link to comment Share on other sites More sharing options...
Brew Man Posted May 31, 2022 Share Posted May 31, 2022 I don't know but you don't have to do much on a lot of forums to get a warning thinking_face Link to comment Share on other sites More sharing options...
ColinB Posted May 31, 2022 Share Posted May 31, 2022 I think the general opinion is that the administrator of that site, has an issue with the power going to his head. He banned me for a weekend for daring to argue with him, after that I thought why bother, so I removed my membership. I think we were discussing either the high cost of locos or moving production from China. I thought it was just a discussion, but he thought otherwise. Link to comment Share on other sites More sharing options...
RB51 Posted May 31, 2022 Share Posted May 31, 2022 Can we wrap this up please guys? Person in question cannot defend their position. Comments regarding the OP are permitted, this sort of chat is not.R- Link to comment Share on other sites More sharing options...
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