Country joe Posted April 23, 2017 Share Posted April 23, 2017 I have lost a name plate from my Caledonian Sleeper Class 67 R3388TTSContacted Hornby who said they cannot supply one, and it looks like, will never be able to. Link to comment Share on other sites More sharing options...
Augustus Caesar Posted April 23, 2017 Share Posted April 23, 2017 If it is still under warranty then simply return and ask for a refund. If you lost it yourself you are tad stuck I am afraid. One just puts this down to bad luck.You may seek a spare on eBay for example... you never know... Link to comment Share on other sites More sharing options...
81F Posted April 23, 2017 Share Posted April 23, 2017 As has been said previously on this site there are companies that make etched nameplates, both Fox and Modelmaster have Cairn Gorm listed: http://fox-transfers.co.uk/60073-cairn-gorm https://modelmaster.uk/4mm-tops-class-60/6134-60073-cairn-gorm.html?search_query=Cairn+Gorm&results=4 I would also add that etched plates often look better than the original transfer type Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted April 23, 2017 Share Posted April 23, 2017 I've had similar trouble with Hornby too, with supplying spares. Probbaly be best for you to sell the loco you have and replace it with another. Link to comment Share on other sites More sharing options...
Postman Prat Posted April 23, 2017 Share Posted April 23, 2017 Not helpful at all, Jacob, and totally wrong. Previous post told the OP where to go to get etched plates. Thats got to be better than getting rid of the loco and buying another. ☹️ Link to comment Share on other sites More sharing options...
Howbi Posted April 23, 2017 Share Posted April 23, 2017 Probbaly be best for you to sell the loco you have and replace it with another.You could lose £50 - £60 selling R3388TTS secondhand just for the sake of a tenner for etched nameplates which improve the look of the loco anyway...........simple economics.........HB Link to comment Share on other sites More sharing options...
NWR-Gordon-4 Posted April 23, 2017 Share Posted April 23, 2017 If that is the only way to get a nameplate then there is no other option. Hornby should have a better spare parts range. Link to comment Share on other sites More sharing options...
Postman Prat Posted April 23, 2017 Share Posted April 23, 2017 Read the posts from Howbiman, 81F and me. We have all stated that your suggestion is totally wrong and the OP will be better off getting engraved plates. Transfers of the nameplate is hardly a recognise 'spare' so you cannot reasonably 'have a go' at Hornbyfor not stocking them. In future, if someone has a better idea do not just ignore it and keep insisting yours is the only worthwhile idea. That is really bad manners Link to comment Share on other sites More sharing options...
The son of Triangman Posted April 23, 2017 Share Posted April 23, 2017 Send it back to Hornby, they may have another loco in stock they can swop it with. Link to comment Share on other sites More sharing options...
37lover Posted April 23, 2017 Share Posted April 23, 2017 SOT & AC,I am not familiar with the terms of any Warranty but losing a nameplate may possibly be excluded! Obviously you would expect the nameplate to be reasonably secure and not to simply fall off but the OP didn't explain how it came to be lost. Surely you cannot just send it back without prior arrangement with Hornby? Fanatastic if Hornby agree, otherwise simply go buy some etched nameplates and problem sorted. Link to comment Share on other sites More sharing options...
walkingthedog Posted April 23, 2017 Share Posted April 23, 2017 Seems strange to lose a nameplate. Buy some etched versions. I always replace any nameplates with etched ones as soon as I get a loco. Link to comment Share on other sites More sharing options...
Jeff Mennell Posted April 23, 2017 Share Posted April 23, 2017 For me, it would be a very good excuse to give SWMBO for splashing out on some nicely etched replacements! Link to comment Share on other sites More sharing options...
Country joe Posted April 23, 2017 Author Share Posted April 23, 2017 Have contacted Fox hope they can sort me out, better than Hornby. Link to comment Share on other sites More sharing options...
Forum-1211528 Posted April 23, 2017 Share Posted April 23, 2017 Mate the answer is simple if Hornby has no name plates the coach is under Guarantee so tell Hornby you wanna replacement telling them to stop playing games as they are the retailer so they must put things right under the sales of goods act!! 🫨 Link to comment Share on other sites More sharing options...
walkingthedog Posted April 23, 2017 Share Posted April 23, 2017 There are several companies that specialise in making nameplates. It is better that Hornby do not have these types of things as spares so as to keep these small companies alive. Motors and wheels etc. should be kept as spares as they can get damaged or worn out. Link to comment Share on other sites More sharing options...
Fazy Posted April 23, 2017 Share Posted April 23, 2017 Mate the answer is simple if Hornby has no name plates the coach is under Guarantee so tell Hornby you wanna replacement telling them to stop playing games as they are the retailer so they must put things right under the sales of goods act!! 🫨No! If you lose something its not Hornby's problem! Take responsibility and buy some replacements yourself! Link to comment Share on other sites More sharing options...
Forum-1211528 Posted April 24, 2017 Share Posted April 24, 2017 Mate the answer is simple if Hornby has no name plates the coach is under Guarantee so tell Hornby you wanna replacement telling them to stop playing games as they are the retailer so they must put things right under the sales of goods act!! 🫨No! If you lose something its not Hornby's problem! Take responsibility and buy some replacements yourself! I agree if you have lost them thats not Hornbys fault you found they have no spare replacements so its a case you get etched ones from either Fox Transfers or Modelmaster as i wanted a set of Brass name plates for my Triang Britannia Iron Duke and i got them from Fox Transfers they make the loco loco look great and even had the loco number plare to go on the front of Iron Duke! 😎 Link to comment Share on other sites More sharing options...
Fozzy Bear Posted April 24, 2017 Share Posted April 24, 2017 The reason for this is that the Chinese factories only produce whole units. You order 10000 trains and that is what you get. 10000 complete trains, no spares. It is the same for chinese motorbikes. A dealer will order 1000 generic bikes, stick his name on them and flog them off. No spares , just complete bikes. Link to comment Share on other sites More sharing options...
Augustus Caesar Posted April 24, 2017 Share Posted April 24, 2017 If the loco is still under warranty and ONLY if the loco is faulty can Hornby or the seller be responsible for its repair or replacement, dependant on what is wrong. The OP has to first attempt to seek redress from the original SELLER and not Hornby.If the loco is damaged by the user then the user has no redress with Hornby nor the seller whatsoever.If the nameplate falls off of its own accord (or is knocked off with a touch that normally would be expected to cause NO damage at all) then the buyer may claim the goods were not of merchantable quality and claim a refund, especially if no replacement or even a reasonable repair can be made.This is not a grey area. It is clearly defined in law. I have, as other members of this forum, qualifications or knowledge of the Sale of Goods Act and as stated here there is no grey area.Not knowing entirely how the 'damage' occurred we can only speculate until the cows come home. If it were myself I would first attempt to seek a replacement from the SELLER and if that is not forthcoming as stock may be zero then redress from Hornby is the next step. If that is not going to happen as, again stock is zero, then I would probably weigh up the options... do I buy what has been mentioned above and cut losses of a few pounds? Do I send it back as not of merchantable quality and get a refund?Question is: how badly do you want this model?The OP has a decision to make based upon the above and advice here from our members is generally good but we have to be clear on how the status lies in his legal position and how far the OP wants to go with redress.Personally if the replacement is not an option and the loco is going to stay with me then buying the parts is the way to go.Some of you may disagree but we can only surmise as to how the loco lost its parts. Link to comment Share on other sites More sharing options...
96RAF Posted April 24, 2017 Share Posted April 24, 2017 As I see it the OP says he lost the nameplate so it can't be a warranty issue, unless by 'lost' he means it wasn't there - ever. The gripe seems to be Hornby can't supply a replacement. Hardly surprising as I have never seen them listed on service sheets as spares. Link to comment Share on other sites More sharing options...
Country joe Posted April 24, 2017 Author Share Posted April 24, 2017 Thanks for all the help, I would have never found Fox without this forum, I have ordered two name plates and they are on there way. Link to comment Share on other sites More sharing options...
Jeff Mennell Posted April 24, 2017 Share Posted April 24, 2017 Country Joe, can you tell us what you think of them when they arrive? I reckon if they are as good quality as folk suggest you will actually be quite pleased at losing the originals! Link to comment Share on other sites More sharing options...
walkingthedog Posted April 24, 2017 Share Posted April 24, 2017 You won't be disappointed. Etched plates make all the difference. Link to comment Share on other sites More sharing options...
Jeff Mennell Posted April 24, 2017 Share Posted April 24, 2017 Da*n it WTD! You're giving me the itch to go look and see what Fox have in stock! Stop! Link to comment Share on other sites More sharing options...
walkingthedog Posted April 24, 2017 Share Posted April 24, 2017 I generally use Modelmaster. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.