ashley_wright Posted January 21 Share Posted January 21 Is anyone else having issues with Hornby’s hobby reward points still pending after the 21 days after receiving the item and not getting any response back from customer service Link to comment Share on other sites More sharing options...
mjb1961 Posted January 21 Share Posted January 21 If it is for a pre order then you won't receive them until you have had the item,if it is from a recent received item then you will get them after 21 days, just give it a few more days, or try logging out and logging back in again. Link to comment Share on other sites More sharing options...
sxbiker Posted January 21 Share Posted January 21 I have to speak with Customer Service, because I haven't had points added for items I have received in November. So it appears that there is "a bug" in the system. On close inspection one of the items is not shown on the list of completed items, Whilst another doesn't show anywhere on the rewards list. Link to comment Share on other sites More sharing options...
Peter-367283 Posted January 21 Share Posted January 21 Just like the original post, i received a pre order from Hornby the week before Christmas. I have 9,210 points pending, which I have raised with Customer service. I am still waiting for a response. Link to comment Share on other sites More sharing options...
DarkRedCape Posted January 21 Share Posted January 21 I am also waiting for pending Rewards Points to clear which has been long over 21 days. Customer services informed.Edit: I’ve no doubt the mods are aware of this, and therefore Hornby are too, but in the slight chance this isn’t on Hornby’s radar, could a mod pass it along? Link to comment Share on other sites More sharing options...
Mick-345930 Posted January 21 Share Posted January 21 Waiting in excess 7,500 points, unanswered email sent last week, frustrating as I want a black Lemberg in the sale!! Link to comment Share on other sites More sharing options...
RB51 Posted January 22 Share Posted January 22 The rewards points issue has been passed to Hornby for investigation. We will let you know the outcome as soon as we are informed. R- Link to comment Share on other sites More sharing options...
ashley_wright Posted January 22 Author Share Posted January 22 Got my hobby reward points finally hopefully everyone else gets theirs thanks for the help Link to comment Share on other sites More sharing options...
Aussie Fred Posted July 10 Share Posted July 10 Bringing up this old thread. I am wondering if the 21 days is from when it is posted to you or when you actually receive it. If the latter, it seems unfair for those living in the Antipodes as it adds an extra 2 to 3 weeks for the allocation or reward points. My reason for asking is that I will have over 5,500 points after my purchase of my new Flying Scotsman which was despatched on 24th June but didn't arrive here until a couple of days ago and I have rellies family in the UK till end next week to post whatever I buy to. (saving the 50 pounds postage - Yes, the pensioner in me is showing again) Link to comment Share on other sites More sharing options...
SteveM6 Posted July 10 Share Posted July 10 Surely it has to be from the posting date (how would they know when it arrived?). In which case, yours still have a few days left on the count. Link to comment Share on other sites More sharing options...
Rallymatt Posted July 10 Share Posted July 10 I know the 21 days is intended to cover the distance selling ‘cooling off period’ when you can just change your mind and return. Obviously that’s UK consumer legislation. Link to comment Share on other sites More sharing options...
RB51 Posted July 10 Share Posted July 10 1 Link to comment Share on other sites More sharing options...
Aussie Fred Posted July 10 Share Posted July 10 And that is my point - we in Australia don't get the 'cooling off period' and how do they know when it was delivered - according to their schedule, that is not until end of this week, not taking into account how quick UPS was. Link to comment Share on other sites More sharing options...
Brew Man Posted July 10 Share Posted July 10 (edited) Doesn't the courier inform the seller when the item has been delivered? I'm sure Hornby have a policy regarding overseas sales. Why not drop them a line and ask. Edited July 10 by Brew Man 1 Link to comment Share on other sites More sharing options...
LTSR_NSE Posted July 10 Share Posted July 10 (edited) Certainly senders can see/use courier tracking, since if the parcel goes astray, it is the sender who claims compensation! I have always understood ‘delivery’ to mean successful completion/receipt of delivery. Edited July 10 by LTSR_NSE Link to comment Share on other sites More sharing options...
Aussie Fred Posted July 12 Share Posted July 12 I contacted Hornby customer services and they fasttracked my pending points, i have ordered what i want and hopefuly it will be delivered before end next week when rellie leavese the old dart and heads back home. 1 Link to comment Share on other sites More sharing options...
Aussie Fred Posted July 14 Share Posted July 14 WOW!!! How fast is the UK postal service. I ordered some stuff on Thursday night (UK time) It was despatched Friday arvo, and delivered in Essex 10.30am Saturday. Sending memo on it to Australia Post. 1 Link to comment Share on other sites More sharing options...
RB51 Posted July 14 Share Posted July 14 2 hours ago, Aussie Fred said: How fast is the UK postal service. There is a suggestion, @Aussie Fred, that the parcel side of the Royal Mail [the more lucrative] is given precedence over the letters side. Can’t deny that delivery time though is very good indeed. R- Link to comment Share on other sites More sharing options...
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